Treasured Keepsakes and Unique Gifts... Choose an Angel to Change Someone's Life Today!
Frequently Asked Questions
We Have 2 Production and Distribution Offices.
All orders for the USA & Europe will leave from this office.
In the United States:
Your Order will leave from Sacramento California.
Contact us directly at 877 245 5927
Fax 866 328 1585
All orders for Australia, New Zealand and Asia will leave from this office.
Your Order will leave from Geelong, Victoria.
Contact us directly on 0488 993 444
Fax 03 4206 7821
Important Note: If you call and it goes to voicemail for some reason – PLEASE leave a message and we’ll get back to you as soon as we can.
We’ve set up 2 different shipping centers!
Here’s what I’ve done...
We’ve got 2 shipping offices with dedicated staff to ship quickly to you and also with tracking numbers and all that other fun stuff we like.
I hope I’ve answered your questions – if you want to contact us directly – email our Creator – Bruce Hultgren firstname.lastname@example.org for a speedy and open reply. (Yes – that’s me!)
Q: How Long Will It take For My Order To Arrive?
A: We usually ship within 48 hours - then however long it takes for the mail to get to you from Sacramento, CA.
Q: If I order lots and lots - can I get a better price?
A: If you are ordering more than 25 Angels at a time - please feel free to contact us to discuss this.
Q: I'm a retailer and want to buy these at wholesale price - how can I do this?
A: ABSOLUTELY! We're waiting to hear from you! Call 1 877 245 5927 to get started.
You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Collection and Use of Information
Pocket Angels collects personal data for the purpose of providing a specific product or service requested by the customer. Certain information may be required in order to provide this product or service, such as full name of customer and recipient, authorised users, e-mail address, billing address, contact phone numbers and credit card number. The information collected may also be used to inform the customer of additional products and services, which may be of interest to them. All marketing material sent to the customer will include an option for the customer to request removal from mailing or contact lists for any future marketing.
Disclosure of Information
Pocket Angels will not disclose any personal information such as your name, address, email, and telephone number to any person outside of the company - EVER, unless required by law to disclose such information. Furthermore, under no circumstances will Pocket Angels sell or receive payments or services for disclosing customer's personal information to any partner or external company - EVER.
Internet Explorer Users
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Unsubscribing from Pocket Angels newsletters
Pocket Angels customers can elect to receive the Pocket Angels e-newsletter (The Angel Tribe) by joining as a Pocket Angels member and opting to receive our plain text or HTML newsletter. At any stage you wish to stop receiving any of these promotional emails, simply click on the "Unsubscribe" link at the bottom of the email, or login into the members area and tick the Newsletter option as "None". If you have any concerns, please contact us